Check Before You Accept
Since we offer Cash on Delivery, you're welcome to check your item at the time of delivery, before making payment, to make sure it matches what you ordered and is in good condition.
Damaged or Wrong Item
If you receive a damaged product or the wrong item, please message us on WhatsApp within 24 hours of delivery with your order details and a photo/video of the item. We will arrange a replacement at no extra cost, or a refund if a replacement isn't possible.
Exchanges
If you'd like to exchange your item for a different color or variant (subject to availability), message us within 3 days of delivery. The item must be unused and in its original condition/packaging. A small delivery charge may apply for the exchange pickup/redrop.
Non-Returnable Situations
We're unable to accept returns or exchanges if:
- The item has visible signs of use or damage caused after delivery
- More than 3 days have passed since delivery
- The item was correctly delivered as ordered and simply no longer wanted (change of mind), unless discussed with us case-by-case
Refunds
Since orders are paid via Cash on Delivery, approved refunds (for damaged/wrong items where a replacement isn't possible) will be processed via bank transfer or Easypaisa/JazzCash, based on what's convenient for you. Refunds are typically processed within 3-5 business days of approval.
Advance Payment
The Rs 50 advance paid at order confirmation is adjusted into your order total and is only non-refundable if the order is cancelled by the customer after a rider has already been dispatched.
How to Start a Return or Exchange
Simply message us on WhatsApp with your order details, and we'll guide you through the next steps.
This policy applies to orders delivered within Lahore through our WhatsApp and website ordering channels.