This Privacy Policy explains how KidsCraft Lahore ("we", "us", "our") collects, uses, and protects your information when you visit our website, message us on WhatsApp, or place an order with us.
Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Phone number / WhatsApp number
- Delivery address
- Order details (items, quantity, price)
We do not collect payment card details, as we currently operate on a Cash on Delivery (COD) basis.
How We Use Your Information
We use the information you provide to:
- Process and confirm your order
- Coordinate delivery with our riders
- Communicate with you about your order (confirmations, delays, follow-ups)
- Improve our products and customer service
How We Store Your Information
Your order and contact details are kept only for as long as needed to fulfill your order and handle any related questions or issues. We take reasonable steps to keep this information secure.
Sharing Your Information
We do not sell or rent your personal information to third parties. Your delivery details are shared only with our delivery riders, solely for the purpose of completing your delivery.
WhatsApp Communication
If you contact us via WhatsApp, your number and messages are used only to process your order and respond to your queries — not for unsolicited marketing unless you've engaged with us for that purpose.
Cookies (Website)
Our website may use basic cookies to help the site function properly (e.g., remembering your cart). We do not use cookies to track you across other websites.
Your Rights
You can contact us at any time to ask what information we hold about you, or to request that it be corrected or deleted, subject to any orders that are still being processed.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
Contact Us
For any privacy-related questions, message us on WhatsApp or through our store's contact page.
This policy is written to reflect our current business practices as a small COD-based store. It is not a substitute for formal legal advice — if you plan to scale, collect payments online, or expand beyond Pakistan, we'd recommend having a lawyer review this.